Privacy Policy

 This Privacy Policy applies to the collection, handling, use and disclosure of personal information by Redlands Body Corporate Management, (collectively referred to as “Redlands Body Corporate Management”, “we”, or “us”), including personal information collected via our website (the “Website”). 

Personal Information We Collect And Hold And How We Collect It

Redlands Body Corporate Management may collect from you personal information including your name, mailing address, email address, telephone or facsimile number, banking information and any additional information relating to you that you provide to us. Generally, if appropriate, we will tell you why we are collecting personal information and how we plan to use it, or these things will be clear at the time of collection of the information. Unless it is unreasonable or impracticable to do so, we collect your personal information directly from you and with your consent. Information is collected through various means, including through your use of our website, via telephone, fax, email or letter, through conversations with our representatives, or when you complete surveys or provide us with feedback. Personal information may also be collected through use of cookies or the logging of IP addresses when our website is used. Such information is used only to administer our website. Should such personal information not be provided to us, we may be unable to provide you the services or assistance which you have sought or may not be able to provide these to best standard possible. We may store your files in hard copy or electronically in our ordinary IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia..

Purposes For Which We Collect And Disclose Personal Information

 Redlands Body Corporate Management may use or disclose the information for the purpose for which it was collected, being the primary purpose. Personal information may also be used or disclosed for a secondary purpose which is related to the primary purpose where you have consented to this or would reasonably expect your information to be disclosed for that secondary purpose. 

The primary purpose for the collection, holding and disclosure of personal information is to perform our functions and provide services to you, including: 

  • to answer enquiries and provide information; 
  • to allow access to protected areas of our website which require registration to enter; 
  • to provide products and services and to send communications requested by you; 
  • to conduct activities which may include providing personal information to our related bodies corporate, contractors, service providers or other third parties; 
  • to monitor use and performance of the website; 
  • to update and correct our records, as well as providing updated personal information to our related bodies corporate, contractors or service providers; 
  • to process and address any complaint made by you; 
  • for the administrative and marketing (including direct marketing), survey and research purposes of Redlands Body Corporate Management, its related bodies corporate, contractors, or service providers; 

We may contact you via email, SMS or other means to provide you with direct marketing information regarding our services or updated information to our website. Should you wish to not receive such information, please contact us. 

Accessing And Correcting Your Personal Information

You may request free of charge to access personal information held by us at any time by contacting us via the contact details listed below. We will try to provide you with access through the reasonable means requested by you and may charge a reasonable fee for the provision of this information. 

The Privacy Act allows for circumstances in which information should not be disclosed. If one of these circumstances is applicable in the circumstances of your request, you will be notified of this. 

You may also make a free request that we amend personal information held by us which you believe to be out of date, inaccurate or incomplete. We will consider your request, and if we amend the information, we may charge a reasonable fee to do so. 

If we decide that the information should not be amended, you may request that we associate a statement with the information to the effect that you do not agree that it is correct. A reasonable fee may be charged for this. 

How To Complain About A Breach Of Privacy

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of your complaint to enable us to investigate it. Your request will be dealt with confidentially and we will strive to address any concerns within a reasonable time frame.


We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures considering current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. 

Links To Other Sites 

We may provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Websites and its privacy statement. 

Contacting Us 

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of personal information held by us, please contact us at

We are an all-inclusive company that welcomes people irrespective of race, religion, political preference, gender, marital status, sexual orientation, employment status and age into our world of Strata. This is a safe place where we work together and support the communities that are our valued clients. We want you to be comfortable at all times with us. Should someone make you feel uncomfortable at any time please contact us via if you would like us to call you to discuss the issue.